Data Controller
Liubov Grizovskaia
P.IVA: IT17894751001
Email: italroots_tours@hotmail.com
This website is operated by Liubov Grizovskaia, acting as an independent professional under Italian law.

1. Personal Data Collected
Through the contact forms on this website, the following personal data may be collected:

• Name
• Email address
• Phone number (if provided)
• Any information voluntarily included in the message field

No sensitive personal data is intentionally collected.

2. Purpose of Data Processing
Personal data is processed exclusively for:

• Responding to inquiries
• Providing information about services and experiences

Data will not be used for marketing purposes or automated decision-making.

3. Legal Basis
The legal basis for processing is the explicit consent provided by the user when submitting the contact form.

4. Data Retention
Personal data submitted through the contact form will be retained for up to 12 months from the date of the last interaction, unless a service relationship is established.
If a contractual relationship begins, data may be retained for the period required by Italian tax and accounting laws.

5. Data Processing and Storage
Messages submitted through the contact form are transmitted via email (Microsoft Outlook) and may also be stored within the website’s internal CRM system (Tilda CRM) for communication management purposes.
Both services operate in accordance with applicable data protection standards.

6. Data Sharing
Personal data will not be sold or shared with third parties.
Data may be processed by technical service providers (such as hosting providers or email services) strictly for operational purposes.

7. User Rights
Under the General Data Protection Regulation (GDPR), users have the right to:

• Access their personal data
• Request correction or deletion
• Withdraw consent at any time
• Request restriction of processing
• Lodge a complaint with a supervisory authority

Requests may be sent to:
italroots_tours@hotmail.com

8. Updates
This Privacy Policy may be updated from time to time. The most recent version will always be available on this website.